About Us
Heating Systems Installed by People Who Care
Highlander Heating is a locally owned Otago business run by heating experts specialising in hydronic, heat pump, and boiler systems built to last.
From a Local Tradesman to Otago’s Trusted Heating Specialist
For years, Neil Riddoch, the founder of Highlander Heating, saw how many families struggled with cold, inefficient homes and decided to do something about it.
“I started Highlander Heating because I wanted Kiwi homes actually to stay warm. No more shivering in your own lounge on a freezing morning. I’ve spent over twenty years working on everything you can imagine, from old Dunedin villas with floors that creak under your feet to shiny new builds up in Wanaka. Quality and care come first for me. I’d rather take an extra minute to fix a rough edge than rush the job just to finish faster.
I’ve seen how a cold snap can turn a cosy home into an icebox. Families get frustrated when the heat cuts out, and suddenly you can see your breath indoors. That’s what convinced me to do things differently, to run a business where I treat every project like it’s my own place. I stick to what works: reliability, honesty, and getting things right, down to the last detail. I always double-check my work before I walk away.”
– Neil Riddoch, Founder
Our Work Is Guided by Four Core Principles
Quality Over Quantity
We take our time with every system. Every radiator, pump, and pipe gets a proper check, is tested, is double-checked, and is fully set up before we call it done.
Honesty & Transparency
No sneaky fees. No pressure to buy extras you don’t need. No half-truths. We lay it all out, step by step, from the first handshake to the final sign-off.
Local Accountability
When you call, Neil picks up. No call centres. No strangers. You know exactly who’s looking after your system, not just a name on a screen.
Craftsmanship First
We don’t cut corners or rush installs. Every system is built with proper engineering, tidy workmanship, and thorough testing. If something isn’t right, we fix it before we leave. High standards matter, and we treat every home like our own.
Why Highlander Heating Stands Apart from the Big Guys
Most big companies rush jobs to hit quotas. We don’t. Every system is designed, installed, and tested by the same person you speak to.
No call centres or middlemen: you deal directly with the installer.
No rushed projects: we take the time to do it right.
No one-size-fits-all systems: each setup is tailored to your home.
And when it’s done, we don’t disappear. Whether it’s a late-night fix or a quick annual service, we’re here to help. Otago’s cold and damp aren’t new to us; our systems are built to handle them year after year.
Most of our clients stay with us long-term; many even become friends. That’s what happens when you focus on people, not just projects.
Get My Free Quote for New Heating
Complete Heating Solutions: From Design to Maintenance
Whether you’re looking to replace your old boiler or moving into a house without heat, Highlander Heating offers every option on the market under one roof. We handle:
Boiler Installations & Replacements:
Diesel, gas, or wood boilers, suited and commissioned.
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Heating Servicing & Repairs:
Make sure that you are keeping warm with a properly working heating.
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Peace of Mind, Every Step of the Way
Not quite sure yet? Talk to an engineer first; no rush, just to get a clear picture.
2-Year Workmanship Warranty. We stand behind every install, right down to the last screw.
Selected equipment comes with a manufacturer’s warranty of up to seven years.
QR-coded job tags keep every detail safe and not a single note goes missing.
Get My Free Quote for New HeatingSee the Quality of Our Work for Yourself
We stand over every installation, with neat pipework, organised plant rooms, and systems made to last. You will notice the quality of our workmanship from day one.
