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Air-to-Water Heat Pump Installation in Wanaka

Steady warmth. Controlled running costs. Heating systems designed for Wanaka’s alpine climate.

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verified by Trustindex
Trustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.

“Thank you so much for the great advice. Knowledgeable and would highly recommend. Went out of the way to give up to date advice.”

Modern HVAC system in residential home, energy-efficient heating and cooling solution.

Amy Suddaby

Google Review

Why Wanaka homes are starting to install air-to-water heat pumps

The Wanaka winter is a cool, dry season with clear mornings and calm to brisk days, and icy nights featuring frequent frosts (around 15-20 days per year below −10 °C or 14 °F). Homes in Albert Town, Luggate, and around the lakefront are subject to cold-air pooling and rapid temperature changes, keeping heating systems running year-round.

Many Wanaka properties experience similar issues:

Cool living areas with heating on all day

Huge winter power bills without any comfort

Some bedrooms and living spaces are not heating properly

Current boilers/heat pumps are working hard, but temperatures indoorsare are never stabilising

In far too many cases, these problems centre on system design. Heating performance is based much more on heat-loss calculations, proper sizing, and correct commissioning than on how long the system runs.

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How air-to-water heat pumps improve heating in Wanaka homes

Air-to-water heat pump installations provide a highly efficient, low-temperature whole-house heating solution, well-suited to Wanaka’s climate. Rather than providing short, intense bursts of heat, these systems deliver constant warmth via radiators or underfloor heating, maintaining the same temperature day and night.

When properly designed, these systems can use far less energy than conventional diesel or gas boilers to keep you comfortable during extended cold periods.

Complete air-to-water heat pump systems installation in Wanaka and Central Otago by Highlander Heating. Each system is engineered, installed, and commissioned for long-term, dependable performance.

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How we help with your installation

Every system is tailored for Wanaka houses, with an awareness of the local climate, altitude, and building materials. Our installation service includes:

Heat-loss calculations and full system design

Delivery and installation of your air-to-water heat pump

Hot water cylinder upgrades where required

Radiator or underfloor heating optimisation

Complete system installation, configuration and testing

Continued maintenance and extended warranty support

Get My Free Survey & Quote

Trusted by local Otago homeowners

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Mike Goldsmith profile picture
Mike Goldsmith
231 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Neil knows his stuff! He has been servicing our diesel heater for a few years now and keeps it in tip-top condition. He responds really quickly to any requests for help and takes real pride in his work.

Owner's reply
Thanks Mike, appreciate you saying that. It’s been good keeping your diesel heater in tip-top shape over the years. Glad the quick responses have helped when you’ve needed a hand. Neil with Highlander Heating
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J J profile picture
J J
245 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Once we learned Neil put the diesel heating system into our property when it was built 5 years ago by other owners we have continued to use him. Neil has been excellent continuing to service it, fix and upgrade as required as well as help us understand how to get the best out of it. He is very responsive to texts and communications when we need help. His turn around times are outstanding and we highly recommend him and Highland heating for both installing and maintenance. Cheers. Julia.

Owner's reply
Cheers Julia, really appreciate you taking the time to write that. Glad we’ve been able to keep on top of the system and help you get the best out of it. Always happy to help when you need it. Neil with Highlander Heating
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Luke Chen profile picture
Luke Chen
275 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Neil has always been enthusiastic, proficient and trustworthy. He is capable of servicing various types of heating systems and is highly recommended.

Owner's reply
Thanks Luke, really appreciate you taking the time to write that. Good to know the variety of systems we’ve worked on has been handled smoothly for you. Neil, Highlander Heating
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Martin Spinks profile picture
Martin Spinks
280 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great quality installation and ongoing servicing of our central heating system 5*

Owner's reply
Thanks, Martin. I appreciate you taking the time to leave this review. Glad the install and ongoing servicing have been spot on for you. Feel free to get in touch if you need anything Neil, Highlander Heating
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Deborah Edwards profile picture
Deborah Edwards
315 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Have used this company for a few years now and have no hesitation in recommending them. Neil services our diesel heater and keeps it running sweet. Prompt bookings are also really helpful. He also looks after our diesel heater at our workshop and is very knowledgeable.

Owner's reply
Thanks, Deborah. I appreciate you sticking with us over the years. Good to hear both heaters are running well and the bookings are working well for you. Always happy to help keep things ticking along. Neil with Highlander Heating
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Chris Hibbert profile picture
Chris Hibbert
319 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We designed and built our home in Dunedin in 20011. Coming from the UK we wanted full central heating with a radiator in every room but were wanting to install an “eco-friendly” system. We chose an imported European system with solar-heated stored water and a back-up hopper-fed pellet boiler and an “intelligent” controller. Unfortunately, after five years we looked for an alternative boiler because the pellet boiler was causing us problems: • wastage of pellets in the burn-down sequence due to the controller constantly calling for heat for a just few minutes and then not, typical of the Dunedin climate, but not cost effective. • buildup of tar in the burner box and flues due to resin in the pine pellets needing a weekly shut down and cleaning, not fun in the winter months. We decided we needed an alternative boiler. On recommendation we called on Neil Riddoch at Highlander Heating. Neil installed a Grant diesel oil boiler, oil storage tank, and replacement inner flue. I handled the DCC planning stuff, designed and built an interface between the Grant boiler and the “intelligent” controller, and helped with installing the oil storage tank. The whole process went smoothly, I enjoyed working with Neil who is a professional, knowledgeable, and experienced heating engineer. We now have a reliable and trouble-free central heating system supported by an annual inspection and service from Highlander Heating.

Owner's reply
Thanks, Chris; I appreciate you taking the time to share the full story. That was a big job and a tricky system, but I'm glad we got you onto something reliable that works properly for Dunedin conditions. Enjoyed working with you as well, and good to hear the system’s been running smoothly with the annual service. Neil with Highlander Heating
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David Lang profile picture
David Lang
321 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service, has always kept the system in top notch going order. Very efficient and knowledgeable on the central heating system. Would recommend Neil in the heating industry , great value for money cheers David

Owner's reply
Cheers David, thanks so much for that. Good to hear the system’s still running well. Always aim to keep everything efficient and reliable. Appreciate the recommendation! Neil, Highlander Heating
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amy suddaby profile picture
amy suddaby
626 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Thank you so much for the great advice. Knowledgeable and would highly recommend. Went out of the way to give up to date advice.

Owner's reply
Thanks Amy, happy to help. Good to hear the advice was useful. If you need anything else with the heating, just give me a shout. Neil with Higjlander Heating
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Sarah ABC profile picture
Sarah ABC
1880 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very knowledgeable repairing and maintaining the diesel boiler in our large 1920s house. Highly recommend.

Owner's reply
Thanks so much Sarah, appreciate that. Glad we could get the old diesel boiler running properly again. If you need anything else just let me know! Neil with Highlander Heating
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Sandra Lang profile picture
Sandra Lang
2602 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.


Owner's reply
Thanks Sandra, appreciate you taking the time. Glad we could help out with your heating. Let me know if anything needed in the meantime! Neil with Highlander Heating
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The basics of air-to-water heat pumps

Air-to-water heat pumps extract heat from outdoor air and transfer it to water circulating in your home’s heating system. Because they transfer heat instead of creating it, they can produce 3-4 units of heat for each unit of electricity used.

Why they suit Wanaka homes::

Ideal when reliability, efficiency, and whole-home comfort are the highest priority

There is equally balanced and consistent warmth during winter periods

Pair with radiators, or with underfloor heating

Avoid the temperature swings of stop-start systems

Proper sizing and full commissioning ensure that efficiency remains high even in the coldest winter spells Wanaka can experience.

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Our installation method

We follow a structured process to ensure consistent performance and long-term reliability.

$0 heat-loss survey and quote

We calculate insulation, double glazing, room volumes, and orientation to determine your actual heating needs. The system is then customised for your home.

Full installation and all upgrades

The heat pump, pipework and cylinder (where required) are installed methodically, taking into account flow rates, fitting layout and future service access.

Commissioning and preparing the system

The system is balanced, tested, and programmed for efficient operation. We also explain how it works so you can use it most effectively.

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Detailed FAQs

Here’s what most homeowners ask before they get started.

Do air-to-water heat pumps work well in Wanaka?

Yes. Wanaka’s alpine climate, cold mornings and long periods of chill make air-to-water the right choice. When conducted correctly for heat loss and for proper sizing and start-up of the systems, we consistently hear from our customers that their homes stay warm in all rooms during the winter without fluctuations on the thermostat.

How much does an air-to-water heat pump cost in Wanaka?

Cost will depend on the size of your home, insulation levels, heat-loss requirements, and whether you opt for radiators or an underfloor system. Each system is tailor-made for the property, ensuring optimal performance and avoiding unnecessary running costs from oversized or undersized equipment.

Can a heat pump replace my existing boiler in Wanaka?

Yes. Many Wanaka homeowners are replacing diesel or gas boilers with air-to-water heat pumps. Properly designed, they can provide reliable whole-house heating and hot water and reduce energy consumption. The compatibility of the existing heating distribution is evaluated, as is the system response over time.

Do you handle design, installation, and commissioning?

Yes. Highlander Heating handles the entire process, from precise heat-loss calculations and system design to installation and full commissioning. This means that flow temperatures, controls, and zones are correctly set and ready for efficient, quiet, and reliable operation immediately.

Do you offer servicing and repairs in Wanaka?

Absolutely. Highlander Heating conducts regular tuning and servicing of air-to-water heat pumps and hydronic heating systems in Wanaka. Regular servicing keeps your system as efficient and reliable as the day it was installed.

Can an air-to-water heat pump work with radiators or underfloor heating?

Yes. Air-to-water heat pumps work very well with radiators and underfloor heating when properly designed. Radiators are tested to ensure they can operate at low temperatures, and underfloor systems are designed to provide a consistent, independent heating solution that’s well-suited to Wanaka’s climate and housing stock.

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Our guarantees and peace of mind

Reassurance from our work every time.

Two-year workmanship guarantee

Warranty for 5 years from the manufacturer

Fitted by a local installer with personal responsibility

Peak-performance systems that are thoroughly commissioned

Direct communication without call centres

Ongoing service and technical support

Still unsure? 

Speak With Us Directly

Our Clients’ Results

Posted on Google Google
Mike Goldsmith profile picture
Mike Goldsmith
231 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Neil knows his stuff! He has been servicing our diesel heater for a few years now and keeps it in tip-top condition. He responds really quickly to any requests for help and takes real pride in his work.

Owner's reply
Thanks Mike, appreciate you saying that. It’s been good keeping your diesel heater in tip-top shape over the years. Glad the quick responses have helped when you’ve needed a hand. Neil with Highlander Heating
Posted on Google Google
J J profile picture
J J
245 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Once we learned Neil put the diesel heating system into our property when it was built 5 years ago by other owners we have continued to use him. Neil has been excellent continuing to service it, fix and upgrade as required as well as help us understand how to get the best out of it. He is very responsive to texts and communications when we need help. His turn around times are outstanding and we highly recommend him and Highland heating for both installing and maintenance. Cheers. Julia.

Owner's reply
Cheers Julia, really appreciate you taking the time to write that. Glad we’ve been able to keep on top of the system and help you get the best out of it. Always happy to help when you need it. Neil with Highlander Heating
Posted on Google Google
Luke Chen profile picture
Luke Chen
275 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Neil has always been enthusiastic, proficient and trustworthy. He is capable of servicing various types of heating systems and is highly recommended.

Owner's reply
Thanks Luke, really appreciate you taking the time to write that. Good to know the variety of systems we’ve worked on has been handled smoothly for you. Neil, Highlander Heating
Posted on Google Google
Martin Spinks profile picture
Martin Spinks
280 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great quality installation and ongoing servicing of our central heating system 5*

Owner's reply
Thanks, Martin. I appreciate you taking the time to leave this review. Glad the install and ongoing servicing have been spot on for you. Feel free to get in touch if you need anything Neil, Highlander Heating
Posted on Google Google
Deborah Edwards profile picture
Deborah Edwards
315 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Have used this company for a few years now and have no hesitation in recommending them. Neil services our diesel heater and keeps it running sweet. Prompt bookings are also really helpful. He also looks after our diesel heater at our workshop and is very knowledgeable.

Owner's reply
Thanks, Deborah. I appreciate you sticking with us over the years. Good to hear both heaters are running well and the bookings are working well for you. Always happy to help keep things ticking along. Neil with Highlander Heating
Posted on Google Google
Chris Hibbert profile picture
Chris Hibbert
319 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We designed and built our home in Dunedin in 20011. Coming from the UK we wanted full central heating with a radiator in every room but were wanting to install an “eco-friendly” system. We chose an imported European system with solar-heated stored water and a back-up hopper-fed pellet boiler and an “intelligent” controller. Unfortunately, after five years we looked for an alternative boiler because the pellet boiler was causing us problems: • wastage of pellets in the burn-down sequence due to the controller constantly calling for heat for a just few minutes and then not, typical of the Dunedin climate, but not cost effective. • buildup of tar in the burner box and flues due to resin in the pine pellets needing a weekly shut down and cleaning, not fun in the winter months. We decided we needed an alternative boiler. On recommendation we called on Neil Riddoch at Highlander Heating. Neil installed a Grant diesel oil boiler, oil storage tank, and replacement inner flue. I handled the DCC planning stuff, designed and built an interface between the Grant boiler and the “intelligent” controller, and helped with installing the oil storage tank. The whole process went smoothly, I enjoyed working with Neil who is a professional, knowledgeable, and experienced heating engineer. We now have a reliable and trouble-free central heating system supported by an annual inspection and service from Highlander Heating.

Owner's reply
Thanks, Chris; I appreciate you taking the time to share the full story. That was a big job and a tricky system, but I'm glad we got you onto something reliable that works properly for Dunedin conditions. Enjoyed working with you as well, and good to hear the system’s been running smoothly with the annual service. Neil with Highlander Heating
Posted on Google Google
David Lang profile picture
David Lang
321 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service, has always kept the system in top notch going order. Very efficient and knowledgeable on the central heating system. Would recommend Neil in the heating industry , great value for money cheers David

Owner's reply
Cheers David, thanks so much for that. Good to hear the system’s still running well. Always aim to keep everything efficient and reliable. Appreciate the recommendation! Neil, Highlander Heating
Posted on Google Google
amy suddaby profile picture
amy suddaby
626 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Thank you so much for the great advice. Knowledgeable and would highly recommend. Went out of the way to give up to date advice.

Owner's reply
Thanks Amy, happy to help. Good to hear the advice was useful. If you need anything else with the heating, just give me a shout. Neil with Higjlander Heating
Posted on Google Google
Sarah ABC profile picture
Sarah ABC
1880 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very knowledgeable repairing and maintaining the diesel boiler in our large 1920s house. Highly recommend.

Owner's reply
Thanks so much Sarah, appreciate that. Glad we could get the old diesel boiler running properly again. If you need anything else just let me know! Neil with Highlander Heating
Posted on Google Google
Sandra Lang profile picture
Sandra Lang
2602 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.


Owner's reply
Thanks Sandra, appreciate you taking the time. Glad we could help out with your heating. Let me know if anything needed in the meantime! Neil with Highlander Heating
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Get My Free Quote for New Heating

Common homeowner questions

Can air-to-water heat pumps work in older Wanaka homes?

Yes. For older properties, careful system design and radiator or underfloor heating output matching are vital to achieve performance benefits early.

Are running costs high during Wanaka winters?

If well-designed and installed to the commissioning standard, air-to-water heat pumps are among the most efficient whole-home heating systems you can choose.

Will my existing radiators need replacing?

Not always. At the outset, existing radiators are evaluated, and modifications are made only if they improve system operation.

Can this lower my household energy costs?

Efficient operation and consistent indoor temperatures often lead to lower heating bills for many homeowners.

Are modern heat pumps noisy?

Modern outdoor units operate very quietly. With careful placement and proper commissioning, most homeowners barely notice them during normal operation.

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Get ready for steady, efficient whole-home heating

Book a free heat-loss survey and tailored quote for your Wanaka property.

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Excellent10 reviews
Posted on Google Google
Mike Goldsmith profile picture
Mike Goldsmith
231 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Neil knows his stuff! He has been servicing our diesel heater for a few years now and keeps it in tip-top condition. He responds really quickly to any requests for help and takes real pride in his work.

Owner's reply
Thanks Mike, appreciate you saying that. It’s been good keeping your diesel heater in tip-top shape over the years. Glad the quick responses have helped when you’ve needed a hand. Neil with Highlander Heating
Posted on Google Google
J J profile picture
J J
245 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Once we learned Neil put the diesel heating system into our property when it was built 5 years ago by other owners we have continued to use him. Neil has been excellent continuing to service it, fix and upgrade as required as well as help us understand how to get the best out of it. He is very responsive to texts and communications when we need help. His turn around times are outstanding and we highly recommend him and Highland heating for both installing and maintenance. Cheers. Julia.

Owner's reply
Cheers Julia, really appreciate you taking the time to write that. Glad we’ve been able to keep on top of the system and help you get the best out of it. Always happy to help when you need it. Neil with Highlander Heating
Posted on Google Google
Luke Chen profile picture
Luke Chen
275 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Neil has always been enthusiastic, proficient and trustworthy. He is capable of servicing various types of heating systems and is highly recommended.

Owner's reply
Thanks Luke, really appreciate you taking the time to write that. Good to know the variety of systems we’ve worked on has been handled smoothly for you. Neil, Highlander Heating
Posted on Google Google
Martin Spinks profile picture
Martin Spinks
280 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great quality installation and ongoing servicing of our central heating system 5*

Owner's reply
Thanks, Martin. I appreciate you taking the time to leave this review. Glad the install and ongoing servicing have been spot on for you. Feel free to get in touch if you need anything Neil, Highlander Heating
Posted on Google Google
Deborah Edwards profile picture
Deborah Edwards
315 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Have used this company for a few years now and have no hesitation in recommending them. Neil services our diesel heater and keeps it running sweet. Prompt bookings are also really helpful. He also looks after our diesel heater at our workshop and is very knowledgeable.

Owner's reply
Thanks, Deborah. I appreciate you sticking with us over the years. Good to hear both heaters are running well and the bookings are working well for you. Always happy to help keep things ticking along. Neil with Highlander Heating
Posted on Google Google
Chris Hibbert profile picture
Chris Hibbert
319 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We designed and built our home in Dunedin in 20011. Coming from the UK we wanted full central heating with a radiator in every room but were wanting to install an “eco-friendly” system. We chose an imported European system with solar-heated stored water and a back-up hopper-fed pellet boiler and an “intelligent” controller. Unfortunately, after five years we looked for an alternative boiler because the pellet boiler was causing us problems: • wastage of pellets in the burn-down sequence due to the controller constantly calling for heat for a just few minutes and then not, typical of the Dunedin climate, but not cost effective. • buildup of tar in the burner box and flues due to resin in the pine pellets needing a weekly shut down and cleaning, not fun in the winter months. We decided we needed an alternative boiler. On recommendation we called on Neil Riddoch at Highlander Heating. Neil installed a Grant diesel oil boiler, oil storage tank, and replacement inner flue. I handled the DCC planning stuff, designed and built an interface between the Grant boiler and the “intelligent” controller, and helped with installing the oil storage tank. The whole process went smoothly, I enjoyed working with Neil who is a professional, knowledgeable, and experienced heating engineer. We now have a reliable and trouble-free central heating system supported by an annual inspection and service from Highlander Heating.

Owner's reply
Thanks, Chris; I appreciate you taking the time to share the full story. That was a big job and a tricky system, but I'm glad we got you onto something reliable that works properly for Dunedin conditions. Enjoyed working with you as well, and good to hear the system’s been running smoothly with the annual service. Neil with Highlander Heating
Posted on Google Google
David Lang profile picture
David Lang
321 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service, has always kept the system in top notch going order. Very efficient and knowledgeable on the central heating system. Would recommend Neil in the heating industry , great value for money cheers David

Owner's reply
Cheers David, thanks so much for that. Good to hear the system’s still running well. Always aim to keep everything efficient and reliable. Appreciate the recommendation! Neil, Highlander Heating
Posted on Google Google
amy suddaby profile picture
amy suddaby
626 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Thank you so much for the great advice. Knowledgeable and would highly recommend. Went out of the way to give up to date advice.

Owner's reply
Thanks Amy, happy to help. Good to hear the advice was useful. If you need anything else with the heating, just give me a shout. Neil with Higjlander Heating
Posted on Google Google
Sarah ABC profile picture
Sarah ABC
1880 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very knowledgeable repairing and maintaining the diesel boiler in our large 1920s house. Highly recommend.

Owner's reply
Thanks so much Sarah, appreciate that. Glad we could get the old diesel boiler running properly again. If you need anything else just let me know! Neil with Highlander Heating
Get My Free Quote for New Heating